About Us

About Back Office Legal

Your Experienced, Highly Skilled Back Office

Back Office Legal acts as a natural extension of your law firm, providing responsive, professional customer service to all of your clients. With over 30 years of experience serving law firms, specifically, we are at your side, managing your client intake, credit management, customer service, billing, trust collections, soft collection calls, and other processes. By outsourcing your back office to us, you can focus on your business itself and leave the time-consuming operational work to us… All while saving 40% of the hard cost to employ staff, with director-level experience doing the work.

Your Experienced, Highly Skilled Back Office

Reception & Intake

Billing & Collections

Trust Accounting

Law Firm Coaching

Innovation. Expertise. Professionalism. Kindness.

If you are interested in reducing your overhead and leaving the tedious administrative tasks to our team of experts, contact us for a consultation: (206) 596-3000.

Why Back Office Legal?

Innovation. Expertise. Professionalism. Kindness.

These are the four keys of any successful business. If you are ready to take your law firm to the next level, then it’s time to partner with Susan Manns-Bates, visionary and owner of Back Office Legal. We have experience supporting law firms large and small; we can serve as your full back office, or manage select departments such as Reception & Intake, Billing & Collections, or Trust Accounting. Back Office Legal also offers law firm Coaching, so that you can grow your firm to the next level of success. 

Whether you want to maintain a streamlined, efficient business, or you want to grow your firm, Back Office Legal has the experienced, professional, and innovative team to help you achieve your goals.

Our Team

Meet Your Back Office

Leverage Susan Manns-Bates’ Experience

Back Office Legal is unique. There are few companies that do what Susan’s company does. There are even fewer with the experience to follow through with achieving your company needs. If you are looking for a professional who truly understands what you do as a law firm, contact Susan for a consultation.

A Team Backed by Expert Credentials

Leverage Susan Manns-Bates’ Experience

Susan is a passionate, hard-working managing owner of Back Office Legal. She doesn’t just direct her staff members and educate them to do an excellent job for law firms; she actually does the work.

Susan has more than 32 years of experience in accounts receivable management and credit management. When she walks into a law firm, she figures out the best way to create the best revenue stream and client relationships, and she provides the necessary education for the attorneys in back-office services and performing duties that leave the firm with happy clients, happy attorneys, and a positive revenue stream.

When Susan entered the legal world in 2000. With her experience in corporate credit management, she created a process and procedure that has helped law firms all over the country grow or maintain the goals they have for their revenue stream.

Susan’s references will tell you that she is passionate. She always gets the job done. For one firm, she has never missed a 90 percent collection for her billing in the entire 15 years of working with them. Her company is knowledgeable. In addition, her professional and well-trained staff understand the legal world.


What Our Clients Say

Law firms of all sizes and stages of growth can take advantage of Back Office Legal’s outsourced third-party collections and legal client intake. Back Office Legal is a licensed third-party collector in several states. We offer reasonable contingency fees on third-party accounts. We also offer first-party debt collection. Working with us is quick and easy, and it can save you time and money.

Additionally, our customer service and client intake services are second to none.