With Back Office Legal, you can focus on practicing law and growing your firm while we handle your day-to-day client management. We help law firms large and small to manage incoming calls and increase client satisfaction with our answering services. Our team of customer service professionals will answer calls on your firm’s behalf, complete initial consultations, and schedule appointments – all while prioritizing responsiveness to keep your law firm’s revenue healthy.
By outsourcing your law firm’s reception and call answering to Back Office Legal’s experienced legal assistants, your firm reaps the benefits of streamlined client management strategy. We provide a seamless working experience by connecting to your Desktop Cloud server, VPN or Remote Business. Our reception staff is knowledgeable, professional, and trained in legal practices to manage your calls and deliver excellent client experiences.
Back Office Legal has more than 30 years of experience working with law firms and their clients. We know how to professionally assist clients when they call, demonstrate compassion as they discuss their legal matters, and support with setting appointments for an initial consultation. Having a specialized focus in legal client support and customer service means that we understand your area of law and know the right questions to ask.
The Back Office Legal team is professional, knowledgeable, and highly capable of converting new clients that your firm needs to create a positive revenue stream.
Susan & Meagan are a fantastic duo that provides the best quality work on behalf of my firm that I could imagine. I can't recommend them and Back Office Legal enough.
I am the Firm Administrator for a firm that currently uses Back Office Legal for all of our Accounts Receivable needs. They provide exceptional service at a fraction of what it would cost to hire an in-house AR Manager. Accounts Receivable, collections, etc. can be difficult to navigate.
I am a solo Houston family and criminal defense attorney who hired Susan to help with my firm’s account management; including intake, client screening, retaining, financing for my clients, advance fee deposit collections, billing, and trust accounting. Before meeting Susan, these areas of my firm were taking up too much of my time as a solo attorney. Sadly, I would often only run billing once I needed to pay bills. I never knew how much revenue I had at any time and my clients were frustrated by the lack of consistent billing. I was frustrated by the lack of potential clients calling my office and the overwhelming task of running a law firm by myself. Something needed to change or my firm would never grow. I didn't know it at the time, but what my firm was missing was Susan Manns.
Susan Manns worked for my law firm for many years. During that time, Susan was exceptionally skilled in her engagement with both the firm’s clients and prospective clients. Her management of our evergreen trust program and AR, along with her work in our client intake department were highly effective and valuable. If my firm needed to contract for support in these areas in the future, Susan would be the first person we would call.