On a daily basis, intake forms and phone calls take up a significant portion of a law firm's time. In fact, legal intake receptionists often spend their whole day dealing with customer support inquiries, performing legal intake, maintaining quality control, sending messages to the lawyers in the firm, scheduling consultations and appointments, and assuring new clients that their cases will be handled efficiently and promptly. Unfortunately, these tasks can be a lot for any person to tackle, and the stress can often lead to critical mistakes.
Thankfully, by outsourcing this back-office operation, you can free up your staff’s time to focus on more crucial tasks and relieve them of the immense pressure that often comes with this role. For instance, when you work with a skilled team of intake conversion experts, these individuals can answer calls on your firm’s behalf, complete initial consultations, process new client intake forms, and schedule appointments for you while making sure to keep your law firm’s revenue healthy.